Cancellation and refund policy

Free trial

Membership is free for everyone who joins until 31 December 2026; paid membership starts the day after. No payment is taken during the free period.

Annual membership

Membership is billed annually in advance. You can cancel at any time; your membership stays active until the end of the paid period and is not renewed.

Refunds

• If you cancel within 7 days of your first paid membership payment and have not received or passed any lead in that period, you can request a full refund.
• After 7 days, membership fees are non-refundable, as your category seat is reserved for you for the full year.
• Duplicate or erroneous charges are always refunded in full.

Approved refunds are processed to the original payment method within 7 working days. To request one, contact our support team with your registered mobile number.

Referral fees

Referral fees are paid between members. Fees paid online are settled directly to the giver by the payment gateway; disputes about them go through the chapter dispute desk.

This policy is a template prepared for PBN Connect and should be reviewed by your legal advisor before publication.